Charles Betz portrait

Charles Betz

Adjunct Faculty
OSS 228
By appointment
(651) 962-5500


  • Theories of IT management and organization
  • Theories of IT product delivery
  • Agile methods, especially in terms of underlying theory and effective pedagogy
  • Simulations of enterprise IT environments for instructional purposes
  • IT frameworks and bodies of knowledge (ITIL, IT4IT, DPBoK, TOGAF, COBIT) and their relationship to IT operating models

Career Highlights:

Charles Betz is a principal analyst with Forrester Research, a commercial research firm covering IT, digital transformation, and the Age of the Customer. He is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. and also covers enterprise service management such as service portfolio management, service catalog, service desk, incident and change management, NOC, IT asset management, configuration management, and CMDB.

Prior to joining Forrester, Charlie was chief architect for ATT’s Signature Client Group, where he was responsible for technical strategy with Fortune 100 clients. He served for six years as senior enterprise architect and VP for “business of IT” architecture at Wells Fargo. Charlie also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management. As an independent consultant, he has advised organizations of all sizes on IT operating models and the "business of IT."

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce. He has been an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum. Charlie was also an initial reviewer invited by author Gene Kim to collaborate on The Phoenix Project, one of the most influential works in the history of IT management.

Charlie has authored two books: Architecture and Patterns for IT (two editions), a reference architecture for IT operating models, and Managing Digital: Concepts and Practices, a survey text incorporating Agile, DevOps, and Lean IT concepts, published by The Open Group Press for MIS and IT students. This material served as the foundation of the Digital Practitioner Body of Knowledge (DPBoK), a new, international standard, open source body of knowledge for the modern digital professional. Charlie currently serves as the chair of the Digital Practioner Working Group and is a designated maintainer of the DPBoK.

Courses taught at UST:

Information Technology Delivery -- SEIS 664


Master of Science, University of Minnesota
Bachelor of Science,  University of Minnesota

Fall 2020 Courses

Fall 2020 Courses
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J-Term 2021 Courses

J-Term 2021 Courses
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Spring 2021 Courses

Spring 2021 Courses
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